About iTourism

Last updated on 24/11/22

What is iTOURISM?

An online connection system that works on the principle of utilizing digital technology to build a centralized network environment that allows many participants to instantly provide services for organizations and individuals.The participants do not need to invest in, administer, operate, or maintain it on their own. It is very straightforward, convenient, flexible on demand, and simple to distribute. The digital platform is the "soft infrastructure" of the digital space, creating and storing user data while resolving particular issues with the digital transition. The more people and data there are, the less money it costs, and the more value is produced.

The development of a digital platform is a tournament way to hasten the process of digital transformation and create a digital society, economy, and government. The key is to embrace chances, create national digital platforms that are swiftly adopted, and cater to the distinct and particular demands of Vietnamese people by classifying and comprehending their needs according to their industry, profession, and field.

The DX.iToursim digital platform is a technology-based system that enables many entities to engage in the provision, collection, and use of tourism resources in accordance with the decentralized nature of the tourist industry.

A. The Fundamentals of the DX.iTourism Digital Platform

DX.iTourism is a Vietnam Tourism Resource Management System developed to promote the Digital Transformation of Vietnam's Tourism Industry.

The DX.iTourism platform is implemented with the goal of:

iTourism, the national digital platform for tourism, is being developed in accordance with Decision 381/QD-BTTTT, which approved the Plan to promote its development and use.

Syncing and unifying the database for the entire tourism sector. In addition, it enables linking numerous objects to share, gather, and exploit data in accordance with authorization's scope, benefiting users' management, business, research, etc.

Advancing the digital economy, government, and tourism, and closing digital gaps.

Detail goals

  • Digitizing data from the tourism sector, update information and digital data on tourism resources, businesses, tour operators, travelers, travel services, tourism events, information reports, and evaluations on a regular basis... direction of digital change;
  • Optimizing digital solutions to streamline processes and raise management standards at local tourism management organizations to reduce costs, time, and labor;
  • Forming a tourism resource center to improve the effectiveness of tourism promotion, communication and marketing activities;
  • Enhancing interaction and connection between state management agencies and associations, businesses and tourists in the area. Establishing national and international travel and tourism linkages, as well as local travel and tourism ecosystems;
  • Supporting for tourism businesses to implement business development strategies on digital platforms, optimize governance, transform business models, and create diverse and attractive new products and services. Making it simple for businesses to express their ideas and fulfill their commitments to the regional state management organization in charge of tourism and helping to create intelligent and open business environments.
  • Ensuring that travelers have a fantastic experience before, during, and after a trip. Enhancing and establishing the greatest ease of access for tourists to information, reservations, and services at the location, as well as rating the destination and significantly influencing the ranking criteria of the destination;
  • Hosting and managing local tourism events. Registering for an event in another local tourism union;
  • Easily getting an overview of the Tourism Industry based on real-time data;
  • Promoting digital transformation of Vietnam's tourism industry.

B. DX.iTourism Platform Differentiates

1. Accessibility

The DX.iTourism system aims at accessibility for 5 main target groups, which are also 5 important pillars in the Tourism Industry:

National Administration of Tourism

Vietnam National Administration of Tourism is an agency under the Ministry of Culture, Sports and Tourism, responsible for managing the tourism industry in Vietnam.

The functional portfolio for National Administration of Tourism is intended to maximize all activities related to the administration of tourism data, fostering close relationships and interaction between National Administration of Tourism, the Department of Tourism, and businesses. Enhance management standards in the tourism sector while also readily creating market overviews, predicting trends, and creating industry development strategies.

Department of Tourism

Department of Tourism is a specialized agency directly under the People's Committee, advising and assisting the People's Committee in performing the function of state management of tourism and performing tasks and powers according to the decentralization and authorization of the People's Committee, Chairman of the City People's Committee.

The DX.iTourism function system supports the Department of Tourism in organizing and performing the state management of tourism.

Travel Associations & Travel Clubs

The Tourism Association/Tourist Club is a voluntary non-governmental organization of Vietnamese businesses, economic organizations and citizens legally operating in the field of tourism.

Including: Membership management, Fee management, task management, project and event management activities according to global standards.

Travel and services businesses

The construction, sale, and implementation of tour packages for tourists are the key areas of focus for the unique sort of business known as the travel business. Additionally, the travel company engages in intermediate activities to market the goods of tourism vendors or engages in other routine commercial operations to meet all of the tourist's needs throughout the course of the trip.

DX.iTourism creates an environment that helps Travel and Tourism Service businesses easily interact, Connect, Business Alliance, Submit suggestions, exercise rights and obligations with tourism management agencies; implementing business development strategies on digital platforms.


A tourist is someone who travels or combines tourism, unless they are studying or working to make money while they are there. In accordance with this, visitors comprise both domestic and foreign travelers as well as those using the Platform to travel overseas.

Tourists can learn, book services, use services at the destination, evaluate the destination, make an important contribution to the ranking criteria of the destination.

C. Consistency & Data Management

DX.iTourism focuses on unified and synchronized Tourism data management criteria with Big Data technology platform, helping to connect data pillars on a single platform.

1. Tourism Resource System

Tourism resources are natural landscapes, natural elements, historical-cultural relics, creative human works and other human values that can be used to meet tourism needs. Tourism is a basic element to form tourist resorts, tourist spots, tourist routes and tourist cities.

DX.iTourism system builds tourism resource management modules based on 4 types:

  • Natural Tourism Resources
  • Social Tourism Resources
  • Humanistic Tourism Resources
  • Other...

2. Travel Services

Transportation, lodging, entertainment, cuisine, tour guides, and other services are provided as part of the tourism industry to cater to the demands of visitors.

a, Travel service categories include:

  • Accommodation (Hotel, resort, homestay...)
  • Restaurant service
  • Transportation (tourist car, plane ticket, yacht....)
  • Sightseeing ticket service
  • Tour guide
  • Travel insurance
  • Other...

The tourism service system is heterogeneous and immaterial, hence DX.iTourism deploys a functional system that focuses on the following three key objectives:

  • Digitizing service data
  • Centralized administration & enhanced data linkage
  • Automated reports based on data
  • Tourism Business Data

b, Travel businesses categories include:

(1) International Travel Businesses,

(2) Domestic Travel Businesses,

(3) Foreign-invested Travel Businesses.

c, Accommodation management system categories include:

(1) Hotel

(2) Tourist Villa

(3) Resort

(4) Homestay

(5) Tourist lodges

(6) Boats for tourist accommodation

(7) Tourist campsite

d, Three types of tour guide data are managed:

  • Domestic Tour Guide
  • International Tour Guide
  • Tour guide at point

e, Events related to the tourism sector such as:

The DX.iTourism system provides maximum support for the organizers of tourism events, travel fairs, tourism conferences, festivals... from domestic to international every year.

  • Create Events & Events Promoter Page
  • Manage the enrollment and sponsorship application process
  • Manage event Check-in process
  • Manage event ticket system (Ticket)
  • Control event status, get event overview report

f, System of Feedbacks, Comments, Reviews from Businesses, Visitors to State Management.

  • Reflection: Supporting the connection between tourists and management agencies
  • Notification: The functional module allows the management agencies to send notices to the units, organizations and enterprises under their control.
  • Contributing comments: The functional module allows businesses to submit comments to tourism management agencies
  • Reviews: Functional module for managing user reviews of the DX.iTourism Tourism Resource management platform

3. Comprehensive Tourism Resource Management Solution

Accordingly, DX.iTourism focuses on 5 main target audience pillars:

  • National Administration of Tourism
  • Department of Tourism
  • Tourism Associations
  • Tourism Businesses
  • Tourists

And the 7 pillars of data:

  • Travel resources
  • Travel services
  • Travel Businesses
  • Accommodation Facilities
  • Tour guide
  • Travel Events
  • System of Notifications, Comments, Reviews

Management agencies can easily manage and control resources thanks to centralized administration and improved links between data categories. Based on those databases, evaluations and analyses of the industry's overall state, the identification of travel trends, and the development of Vietnam's tourism development policies were made.